ROYALTON GIFTS & JEWELLERY - WOODBRIDGE, ON

For all you beautiful brides. Please do not go here if you don't want to cry before your wedding date because of they way you were treated shopping for the special day. I went in there with my mom 3 months before my wedding. My mom Chose 2 dresses from their Jovani catalog, but was not sure which one to purchase as they did not have a sample to try. The lady (Claudia) came up to us and said there is no problem and they will order both dresses for us so we can choose the one that we prefer. She was sooooo nice in the beginning. We Trusted her. She said it will come in within the next two weeks. now two months have passed. I kept calling. Every time i called she said next week. Then i found out they ordered the wrong dress. I was getting closer to the date. I lost it on her on the phone. She started talking to me in suchhh a rudeeee and horrible way. She said " you young girl have nothing to do but to call stores and yell? " . " you dont trust italians is that why?". If your wedding is in august then i will have it sometime in aug, even though she promised "within two weeks". I called again and again. She blamed me on how i " changed my order" which I DID NOT.
Weeks passed. They finally said they have the dresses. I am only 3 weeks away from the big day. I sent my poor mom there as i work full time. She drove an hour to get there and guess What? They don't have the dresses even though i received the voicemail to go pick them up!!!!!!
The sales person says to my mom " your daughter said she doesn't want the dress!!!!!!!!!!
She kept putting words in my mouthhhhh!!!!!!!!
I was at work at that moment and i lost it in front of my co workers. She made me embarrassed at work because i could not deal with her non sense anymore. I opened my mouth and yelled at her on the phone because of how mad i was. She kept hanging up on me and yelling at me. She did not want to give us the deposit back EVENThough she did not have the dress as she promised.
I had to call the police station because of her. I was in panic mode and my poor mom was in shock. She asked my mom to have a sit outside her store. My poor mom had to sit there waiting for an hour. I kept calling her trying to at least get our deposit but she kept saying that i did not want that dress and she wont give us the money back. She ruined my happiest moments of my life and turned it into HELL.
We did not get our deposit back and i want to do anything to get my words out there for other brides to stay away. Far far away from this store and their staff. Its a family owned boutique that has absolutely no, i mean NO customer service. NO respect, and NO sense of urgency. They simply just promise something and make a fool out of you.

Ladies, please save yourselves some time, energy and money and aggravation! The people in the store are rude and unprofessional after getting a deposit from you! I ordered my wedding dress and then my daughter’s 1st Communion dress which I had to pick up a day before the celebrations. They do not listen and are arrogant… I went there a week ago and they told me they would call me on Monday; 2 Mondays have passed and still no call about my wedding dress. They were rude to my sister and asked why she was angry???? That’s because they do not follow with their promises and are unpleasant to deal with…. I hope they go out of business soon (VERY SOON) to save all future brides from crying…. TO THE EMPLOYEES OF THE STORE: you guys disgust me!!!!!!

I had such an amazing experience ordering my dress with this store and felt that I should tell my story since it appears that only people with negative experiences seem to take the time to tell their story. I was immediately impressed with this store over other stores I had gone to looking for a dress. The staff were way more friendly and the dresses a lot nicer and cheaper than the same dress cost in other stores. After ordering my dress, they went out of their way to accommodate any changes and find answers to all my questions. Due to a personal matter I had to change my dress order and asked if they could instead order another dress from the designer that I saw online. They did that for me with no problems. I then had an earlier unexpected event that I needed the dress for and they made sure the dress came in earlier than originally expected. They still remained friendly and made sure I was happy, especially Lena. The dress came in and looked beautiful and the seamstress was wonderful and alterations were done very well and fast. I WOULD RECOMMEND this store if you want a great experience.

My experience with this store was awful. They were rude, I don't think the dress was brand new. There were marks on it which they couldn't get off. The whole ordeal was so stressful, stay away!

I ORDERED MY GIFTS THERE FOR MY ENGAGMENT ON MAY 31ST AND THEY STILL ARENT DONE YET THE ONLY REASON WHY IM GETTING THEM TODAY IS BECAUSE I HAD TO CALL ON TUESDAY TO COMPLAIN. WHO WANTS TO PICK UP GIFTS THE DAY BEFORE THEIR EVENT? AND SHE HAD THE NERVE TO TELL ME ITS NOT THEIR PROBLEM EVEN THO I ORDERED THE 22 GIFTS IN FEB AND NOW THEIR TELLING ME THEY WONT ACCOMMODATE ME FOR THE INCONVENIENCE! IM SO DISGUSTED IM JUST GONNA GET THE GIFTS BECAUSE I NEED THEM AND NEVER GO BACK PLEASE SAVE YOURSELF THE TROUBLE DONT GO!