BESTBYTE - WHITBY, ON

At first, I loved the staff. The staff was friendly, helpful, and would actually suggest products based on what you need, as opposed to price.

I had a question about the usage of my new HDD, and called BB. They had placed it in the day before.
I was polite, and friendly when asking about the error I've been getting.

I was shocked and disgusted when he cut me off, and went on a rant, categorizing me with other customers, going on to tell me that my pictures are where I left them? He essentially called me stupid, telling me I don't know my own computer, and how it's sorted. (I never accused him of causing any problems, but his rant began before he would let me finish telling him what the problem is).

He jumped to conclusions, thinking I was blaming him.

I knew what the problem was, but he didn't allow me to ask how to deal with it.

I now have to resort to forums that will likely not work.

I thought I liked the staff. Hell, I even told a bunch of people I know how much I loved their service.

Up until now, they were perfect.

Like most independent computer outlets, warranty can be a headache. If the item purchased fails for no wrong doing by the purchaser and said purchaser wants a refund on said purchase, you're out of luck.
This company is no exception, they offer NO refund on any item purchased if that item fails, you can only get RMA approved replacement on the purchased item, or, a voucher towards another item in the store.
I don't personally like this practice, once they have your money, they have your money. In my mind this is NOT a very good way of building a good reputation. Don't alienate the customer, if the item purchased failed because it has a problem, don't offer them another of the same product. If the customer is NOT happy, make them happy.
Remember.....the customer is ALWAYS right.