ATLANNTIS VAN LINES INC. - VANCOUVER, BC

Atlanntis Van lines delivered when we needed it the most. We were about a week out from the original move date and our original buyers had complications with their closing on our home. This required us to need a last minute storage option so we could make everything work out as we needed to. Atlanntis Van Lines not only provided us with the last minute storage option, but sent a proper quote and went through all of our inventory and details. This last minute touch was very helpful considering we felt helpless until they arrived. Atlanntis Van Lines did a fine job easing our stress.

I contracted Atlanntis Van Services for moving services from Regina, SK to Victoria, BC. I would recommend for anyone considering hiring this company to be aware of the following: the initial quote is very misleading as it provides estimated based on 3000 lb weight; the pick-up and delivery dates are beyond your control; be vigilant with the final invoice; and (this is still causing some pain in my case) the Client Services are beyond any reasonable expectations. A misleading quote: although the initial quote provided through the on-line application seems attractive, one should expect that it will triple at the end. Atlanntis will ask to fill a detailed inventory form to determine "the minimum weight" baseline. This, most likely, will inflate the final bill by at least 100%. Be aware that additional charges could be added (read fine prints) even if the services have not been provided. The pick-up/delivery dates: the company's policy wording is tricky as it does not give exact dates and incorporates some extra time in-between. For example, the pick-up date is within a one week period. The delivery date is never specified; instead, it gives "Dates truck departs from origin province (these are not delivery dates)." In my case, there have been ten days between the pick-up week date and departure time from the original province. Final bill: CHECK IT TWICE and compare it to initial estimates. My "final" invoice included the cost of storage for no reason and eliminated a 5% discount offered under the terms of a contract. Client Services: the company lost THREE boxes during the move. Following the company's policy, I filed a claim which supposed to be resolved within 6-8 weeks (this is by itself is a timeframe that can create trust issues with the company). Any follow-up attempts to communicate with Atlanntis on the status of my claim were utterly unsuccessful (no calls returned or letters answered). It is still radio silence after 13 weeks since the company accepted the claim. Highly disappointed. My recommendation based on my own experience with Atlanntis? Do not deal with this "service provider" as it DOES NOT "takes great care in the quality of service that our customers receive." Atlanntis Van Lines IS NOT "dedicated to providing relocation services built on trust and integrity."

Moved from ON to AB with this company as they appeared legitimate online at first. However once they picked up our items and had them in their vehicle things took a drastic turn. We asked for the status of when our items would arrive and they became hostile and dismissive, as it was almost 3 weeks of our items being in transit with NO update. When we finally had a delivery date the driver was 3 hours late to deliver with NO attempt to let us know (it came at 9PM in the evening so it would of been nice to have been prepared, and then the dispatcher told us they were aware of this and still made no attempt to let us know). The driver was extremely aggressive as soon as he got out of the truck. Once the driver got out the truck he acted like he did not know how to drive his semi truck and began demanding we give him (at first $500) $300 cash or else he threatened to leave ALL our belongings outside in the pouring rain. Once my partner mentioned that she has a Class 1 licence the driver suddenly remembered how to drive his truck. Once my father arrived the driver completely changed his attitude, interestingly enough. When I informed the company about it they took zero responsibility and when you ask them to speak to a manager or someone higher in the company they ignore your emails or hang up the phone on you. I wrote this review as people need to be aware of these kind of scammers. This is NOT a reputable company!

My whole experience with Atlanntis was an exceptional one. Liz and Vicky answered all my questions thoroughly and followed up on all my emails quickly and efficiently. She took an inventory list of my items to give me an accurate estimate for my move which allowed me to be well prepared for the cost well in advance. She also took the time to explain the whole process to me and was always available when I needed her. The move was from Calgary to Montreal. I was most impressed with the price as it was half of what another well known moving company quoted. I received a call the night before the move to review and confirm that all was set for the following day. The movers did an amazing job (Jon was the main supervisor at the job). They were very organized and the move went quickly and cleanly without any hiccups. I am extremely impressed with Atlanntis and would not hesitate to recommend them or to use them again myself.

I have moved several times across the country and this is definitely not an easy process. Atlanntis VL made it much easier as they were very prompt, very careful with my belongings and very fast with the delivery. Moved from Winnipeg to Surrey, BC. I have already recommended this company to my friends at work and will recommend them to everyone I know. Strong, pleasant guys, were really careful and made sure that the stuff goes to the rooms it was supposed to go. They had a great attitude and were the most polite and caring guys among the movers I hired before. Definitely recommend these guys. The quality/price ratio surprisingly good and satisfying.

Thank you guys!