SPA LADY - CALGARY, AB

I used to take my fitness hours at Lady Spa fitness club, but now unfortunately I don't have time. Spa Lady personal trainer was quite strict during my exercises. But thats why I loved them.

I toured this facility three weeks ago, met with the membership person and the personal trainer signed up for both. Three weeks later I have not been able to coordinate with a personal trainer to fit my schedule, I wait days, and a week in some instances for a call to be returned. I was told to send an email to the manager and headoffice. I did not get a response to that. To say they are unrrofessional is an understatement, yes the facility looks great but don't expect any customer service or professionalism. No one will take the responsibility to speak with me about refunding/cancelling my personal training or membership. Everyone passes the buck and no one seems to take "ownership" would I recommend them not a chance.

I had two pairs of expensive runners stolen from this gym. It was either the cleaners (left them there at closing), or because the lost and found it open to anyone someone stole them from there. This gym is not secure and I would not recommend it.