BCN SPORTS SERVICES CANADA INC - TORONTO, ON

Barca Academy Edmonton and the parent company/co-organizer BCN Sports Services Canada Inc., bilked my family out of over $500.

We had a couple positive reviews from parents and players who regularly attend Barca Academy Edmonton, and decided to try a small commitment to see if our son enjoyed it.

We registered our son on March, 5, 2020 for the Edmonton March Break Soccer Camp to take place Mar.23-27, 2020 at the Karl Weidle Soccer Centre in Edmonton. On March 13, 2020 BCN Sports Services Canada, on behalf of Barca Academy Edmonton via email, cancelled the camp due to the uncertain conditions created by the COVID-19 pandemic. This was a prudent move. The notice stated that credit would be given for summer camps in Spruce Grove or the 2021 March Break camp. Neither of these options worked for us, so as stated in the player agreement, we requested the option of a refund.

Unfortunately , the management of BCN Sports Services Canada decided to ignore the Player Agreement acknowledged at the time of registration and refused refunds to participants. Despite repeated requests with the Project Director, our refund was denied.

The terms agreed to stated: "If the FCB Soccer Camp is cancelled, our liability is limited to a full refund of your deposits and FCB Soccer Camp Price, and we will not be liable for any other costs, damages, or refunds of any kind for any loss, delay, inconvenience, disappointment, or expense whatsoever in such circumstances. If for reasons beyond our control, a FCB Soccer Camp in progress must be interrupted or cancelled, we will in good faith consider refunding a portion of the FCB Soccer Camp Price depending on our actual costs incurred compared to the FCB Soccer Camp as originally contemplated."

Their terms clearly say that they will refund the FCB Soccer Camp Price. BCN Sports Services Canada and as a Co-Organizer, Barca Academy Edmonton violated their own terms to suit their needs. The Project Director's exact words were "providing a credit to our clients is something that has a huge negative impact on our operations" and that not honouring the agreement and providing a refund "is the best option to preserve the continuation of our activities". The ridiculousness of that statement is mind-boggling. The implication that one week of soccer camp registration fees refunded, to only those that requested, in one of the six cities they operate in Canada would be detrimental to their operations, is laughable. The fact that BCN Sports/Barca Academy acted this way during some of the most uncertain times ever faced by Canadian families is deplorable.

To sum up there actions, they kept my money to pay for other things, and they used a global pandemic to veil their greed.

This company may offer good training, but their management decision to ignore their own terms is a clear indication that the values guiding BCN Sports Services Canada and Barca Academy Edmonton are unethical and immoral.

We will not ever support nor recommend any activities that BCN Sports Canada or any Barca Academy are involved with.

Our advice...stay away!

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