F2 FURNISHINGS - EDMONTON, AB

We have purchased almost all the furniture in our home from F2. We have always been 100% satisfied with the products, delivery personnel and sales staff in the store. Of particularly note the customer service received from Shelley (managing partner) has been wonderful. We have recommended F2 to many of our friends family who have also purchased from the store. We would not hesitate to visit the store and order any further items that we may want/need and would highly recommend the store to anyone looking for good quality and huge choice of items.

We have been to F2 Furnishings many times since they opened on the south side. Our experience there, especially today, was beyond poor. We purchased a brand new Chaise Lounge but they were trying to deceive us by giving us the floor model without our knowledge. I am wondering if they were going to do the same with the area rug, but didn’t give them the opportunity to sell us the items.
We were in the store looking at a Chaise lounge; F2 seemed to have the one that I liked the most. I looked at it several times and finally decided to ask about purchasing it. Late December I was in the store and a young lady was helping me, I didn’t know if the color would be right so I asked if they had a swatch of the material so I could take it home and compare it with the flooring and paint in the area of the house it was to be placed. The young lady came back to me and said that the item was being discontinued for 2013 and the floor model was all they had. I asked if they would discount the price because it is a floor model and she said no. My husband and I went back to the store in the New Year to look at the Chaise again as the store was having a sale and we were hopeful the item would be on sale considering what we were told by the young lady. We ended up speaking to one of the managing partners. We asked the managing partner again if there was a discount on the item and went on to explain what I was told by the young lady during my previous visit. The managing partner assured us that she could order the Chaise brand new and that there was no discount on the floor item. My husband and I decided to put in the order for the “new” chaise and area rug and were told it would be 6-weeks before our items would be ready. One week later I received a phone call telling me my order was in, 10-minutes later I received a phone call telling me that she was wrong the order was not in…I asked how long it might be, the young lady said approximately 4-weeks. On Friday, January 18th I received a call from F2, much to my shock, again letting me know my items were available for pick up, so on Monday we went to F2 to pick up our items. First the young lady helping us couldn’t get the invoices straight; she gave me another customer’s invoice to sign. As we were standing there waiting for our invoice to get straightened out we decided to look around the store, much to our amazement the chaise lounge we ordered and the area rug were nowhere to be found in the store. When the young man came out to let us know our order was ready to be picked up, my husband asked if the lounge was new…the young man looked at his invoice and said no, it is the floor model. At no time were we call or notified that we were getting the floor model…when we asked to speak with a managing partner. we were told that she wouldn’t come out, got the indication that this isn’t the first time a fast one was trying to be pulled. Eventually the managing partner came out as she had to assist a customer from Calgary that had been waiting for her. The managing partner didn’t even apologise to us, she tried to argue with me telling me that I was aware of the floor model. At no time did we think we were purchasing used furniture. I attempted to explained to the managing that the proper way to conduct business is to call your customer and explain the issue and then let them decide if they still want to purchase the items, not to try and pull a fast one thinking that the customer is nothing but an idiot. Then when we were leaving the store the managing partner commented to 3-of her employees “can you believe that” … What I can’t believe is that a managing partner, would knowingly sell customers used furniture without their knowledge and think nothing of it. Not that $.30 is a big deal, but that is what I was short changed on my refund. We will never shop at F2 and we will never recommend the store to anyone.