A&W RESTAURANT - CALGARY, AB

So, a word of warning. If you are offered a gratuity, accept it as soon as possible! Last July 3rd, as we were leaving town, Llona, her mom, and I decided to go through the drive thru at A&W in Monterey for breakfast combos to go. Upon taking them, the lid on a steaming hot cup of coffee wasn't secured properly causing it to spill and scold Llona's hand quite badly! She went into the store to run her hand under cold water, and the staff were completely unsympathetic as they told her to talk to the manager on Monday as there was nothing they could do about it on the weekend. Seeing as we were leaving town, we left it at that. When we did finally talk to the manager, afraid of being sued, he offered us 3 free combos, which we accepted as fair compensation. We were told "come in anytime and say your name, and anyone will comp you the meals." I went there yesterday morning, and lo and behold, the manager had NO IDEA what I was talking about, and had no record of the incident, and called me A LIAR TO MY FACE! HAPPY VALENTINES DAY!!! So now, if something like this happens again, I will NOT be so amiable, I will just go talk to my lawyer, and have HIM settle for what "fair compensation"! THAT, ladies and gentlemen, is why people are so lawsuit happy these days!